Thursday, October 19, 2017

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Terms and Conditions General Conditions of Sale


These conditions of sale are applicable to all orders made on the Website belonging to the Limited Liability Consortium with registered offices in Genoa, Via Assarotti 7/9, P.I. 01806090997 and to all of the agreements concluded in relation to the products offered for sale on this Website.

Art. 1: Products

1.1 offers for sale the products as described in the captions on this Website.

1.2 The alcoholic beverages described on this Website are for sale exclusively in Italy and in compliance with current legislation.

1.3 also sells "custom-made products" available by filling in a request form on this Website. Given the individual nature of such products, the Purchaser will be contacted by in order to determine the cost and lead time for delivering the custom product. Orders placed in the aforementioned manner will follow a different procedure which will be agreed individually with the Purchaser.

1.4 The food and wine product descriptions on this Website are available in the captions next to the images of the products.

1.5 guarantees the reliability and accuracy of the descriptions and product prices, except for any errors and/or omissions that will make every effort to amend as soon as they are brought to its attention.

Art. 2: Effective date of the contract

2.1 This contract, in the form and manner set out, will become effective upon the acceptance by the Purchaser of the contract through the methods and procedures indicated on the Website.

2.2 Persons under the age of 18 are not permitted to access the Website's e-commerce services unless an adult is present (father, mother or teacher) who will assume responsibility for all of the conditions of sale of the contract.

Art. 3 Methods of purchase:

3.1 To proceed with purchasing one or more products, the Purchaser may choose quick purchasing, which does not require registration, or register provisionally with the Website and supply with all of the necessary details by filling in the relevant form.

3.2 The Purchaser may select one or more products that they intend to purchase and add them to the virtual "cart". It is possible to check the contents of the cart at any time and modify and/or delete the quantity of products selected.

3.3 Registered users may access their profile at any time to check the status of their orders and modify any personal details.

Art. 4: Data protection

4.1 reserves the right to save the details of any Order as well as the delivery address of the Purchaser for the sole purpose of using them for correctly fulfilling the Order (including transmitting them to commercial partners involved in managing payment, in fulfilling the Order and/or in shipping the item), for any claims regarding the item's warranty and/or recommendations or instructions to the Purchaser applicable to the product. The data will be saved and processed in accordance with the content of the statement regarding the protection and use of personal details by

4.2 Notwithstanding the above, any use of the Purchaser's personal details will be subject to the provisions of the aforementioned privacy statement.

Art. 5: Right to refuse orders reserves the right to refuse or cancel any order. In such a case, the Purchaser may only receive a refund on any sum (or sums) paid in relation to the order.

Art. 6: Payments/cost reporting

6.1 The product prices are expressed in euros and include value-added tax. The price does not include the sums indicated in article 7 below.

6.2 The Purchaser commits to paying the price owed for all of the products purchased, regardless of whether or not they make use of them, except in the case of the suspension or termination of the contract

6.3 Payment must be made via Paypal, credit card or bank transfer.

6.4 For total amounts above 500.00 euros, payment must be made exclusively by bank transfer.

6.5 For orders for "custom made" products described in article 1.3, payment must be made exclusively via bank transfer.

6.6 Invoices for amounts owed by the Purchaser to, if requested, will be issued by the latter in electronic format and sent via email to the address supplied by the Purchaser at the time of purchase in accordance with decree n. 55 of 6/6/2013. Invoices will contain the personal details and/or name of the company, fiscal code and/or VAT number of the company as given to by the Purchaser at the time of registering or, in the case of quick purchasing, at the time of confirming the purchase.

Art. 7: Shipping and other taxes

7.1 The Purchaser is responsible for the payment of any taxes and/or duties and/or fees relating to the shipping and purchase of the products.

7.2 In the case of orders from foreign countries, if different from that indicated in the relevant table, the cost of shipping will be calculated and communicated to the Purchaser via email. In the case of approval of the shipping cost, the order placed will follow a different procedure agreed individually with the Purchaser.

Art. 8: Guarantee of conformity

8.1 The project was created by the regional federations of Confartigianato and CNA. It is a major collaboration that guarantees complete cover of the Ligurian territory and the values of excellent craftsmanship in the region. To guarantee the exclusivity of the products offered by, artisans must sign the Service Charter, which governs their social responsibility and ethics, and adhere to the Artigiani in Liguria mark of excellence if they fall within the relevant sectors. Furthermore, has signed the International Charter of Artistic Craftsmanship, a document supported by an international network that specifies the characteristics necessary for work to be considered artistic craftsmanship and establishing the bases for standardising the entire sector.

8.2 In the event that the Purchaser, providing proof of purchase (fiscal document issued by and/or payment made), indicates to that a product presents defects such that it cannot be fully and satisfactorily used, will arrange, in compliance with that stipulated in directive 44/99/CE, and within a reasonable time frame and taking into consideration the nature of the goods, to repair the goods if possible, substitute the product, reduce the price or terminate the contract.

Art. 9: Execution of the order

9.1 Upon confirming the order, the Purchaser will receive a confirmation email with an order reference number.

9.2 Should the products reach the customer in an unsatisfactory condition, the Purchaser must take note and inform of this by contacting them via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. within and no later than 15 days from receipt, subject to citing the order reference number and provided that the product has not been used.

9.3 will perform its contractual obligations with the greatest care and attention. Nevertheless, should the Purchaser verify that the goods received are different from those ordered, in quantity or choice, they must inform within and no later than 15 days from receipt of the goods, and within the same period arrange for its return at the expense of

9.4 Goods ordered through its Website will be sent within a maximum of 30 days after the date on which the order is received.

9.5 In the event that the goods are not available, will inform the customer that the requested products could not be supplied or of the waiting time, which will be added to the required shipping time to calculate the total number of days needed for delivering the purchases.

Art. 10: Withdrawal and termination

10.1 Withdrawal by the Purchaser

10.1.1 Should they not be satisfied with the purchases, provided that the goods have not been used at all, the Purchaser may return them unopened subject to providing written notice within 14 days from the date on which the goods were received by registered post with advice of receipt addressed to, Via Assarotti 7/9, 16122 Genova, (Italy) and returning the goods to: Via Benvenuto Cellini 4r, 16143 Genova, (Italy). commits, following this communication, within and not exceeding 10 days of receipt of the goods, to crediting the full refund for the price of the product. Fees that may be charged to for electronic payment transactions will not be refunded and are the responsibility of the Buyer in full.

10.1.2 Unopened means the product wrapped in its original packaging, in perfect condition, complete with all of its elements, unused, and accompanied by any enclosed manuals.

10.1.3 The shipping costs and/or transport costs and/or contributions for any duties and/or taxes and/or expenses will not be reimbursed and are entirely at the expense of the Purchaser. The product must be carefully packaged in order to prevent damage during transport. The transportation risks for returning the product are at the expense of the Purchaser.

10.2 Termination by

10.2.1 Should an article that is advertised as available be sold while another purchase is taking place, will advise the Purchaser in writing by email and propose either: a) the termination of the purchase contract and consequent reimbursement of the total sum paid within 14 days from the day after the order is sent by crediting the same payment method used by the Purchaser; b) supplying a different product of equal or higher value, subject to payment of the difference in amount; c) should it be possible to restock the product, shipping the latter, with an indication of the new expected delivery date.

10.2.2 In the event that the Purchaser infringes one of the provisions of this Contract, may cancel the Contract subject to sending written notice to the Purchaser containing a description of the contested non-fulfilment and an indication of how to remedy it in no less than 14 (fourteen) days. Failing remedy, termination is immediate.

Art. 11: Applicable law and competent court

11.1 Any dispute that may arise between the parties regarding the validity, efficiency, execution, termination, or interpretation of this contract and successive agreements, and in any way connected to this, must be determined by conciliation through the Mediation Body of the Chambers of Commerce of Genoa according to the regulations of the same Mediation Body, which the parties hereby declare that they acknowledge and accept.

11.2 The parties commit to resorting to the mediation described in point 11.1 before resorting to any other arbitral or judicial proceeding.

11.3 Should the mediation attempt not reach an amicable settlement, the parties hereby declare that the competent court will the the court of Genoa.

Art. 12: Customer Service

For any information regarding the purchase of products through the Website, the withdrawal guarantee or any other matter, the Purchaser may contact customer services by telephone on 010261036 (available Monday to Friday, from 9.00 to 13.00), via fax on 0102516499, or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Art. 13: Final provisions

13.1 If any one of the general terms and conditions proves invalid or becomes invalid on a later date, this will not affect the validity of the rest of this contract. In such a case, the invalid terms will be substituted with a term that represents as closely as possible the same intent and economic purpose and with the appropriate legal provisions.

13.2 The Contract constitutes the entire agreement between the parties in relation to its subject.

13.3 reserves the right, at its sole discretion, to modify the general conditions of this contract in whole or in part at any time. Said modifications will be effective upon their publication on the Website.

13.4 The use of the Website after the application of such modifications and notification of the notifications implies that the Purchaser recognises and accepts the amended general terms and conditions of this Contract. The Purchaser acknowledges their awareness and their express acceptance, specifically under articles 1341 and 1342 of the Civil Code and the provisions of articles 3, 7, 10, 11, 13.

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Regione Liguria

Liguria International


Artigiani in Liguria

Confartigianato Liguria